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Frequent Asked Questions

Find Software key
How to activate Screenpresso PRO?
How to deploy Screenpresso?
Built-in Editor
2
What are the .presso files?
Others
How to copy a drawing element in the editor?
Installation
10
How to deploy Screenpresso?
How to activate Screenpresso PRO?
Licensing
How to install Screenpresso?
How to configure Linear integration with Screenpresso?
How to update to the latest version of Screenpresso?
How to uninstall Screenpresso?
Licensing
39
Can I use the free version at the office?
How many licenses do I need?
Upgrades
Is payment secured?
Upgrades
How to transfer a license?
How to retrieve my activation key/license key?
Can I order using a purchase order?
Upgrades
What are the minimum system requirements?
Others
What is the update policy?
Upgrades
How to activate Screenpresso PRO?
Installation
How long does it take to get the license?
Others
9
Which folders are used?
Is Apple Mac OS X supported?
When does Screenpresso connect to the Internet?
Memory usage?
What are the minimum system requirements?
Licensing
What are the .presso files?
Built-in Editor
Screenshot
6
Why my screen turns BLACK when I start a screen capture?
Troubleshooting
Why my screen capture is overly bright?
Troubleshooting
How to change default image’s definition (DPI)?
Can I change ‘PrintScreen’ shortcut key?
Windows' snipping tool stealing Print Screen key shortcut
Troubleshooting
Scaling issue
Troubleshooting
Troubleshooting
12
Recorded sound is garbled?
Video capture
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
Video capture
Screenpresso crashes at startup, what should I do?
Screenpresso does not start with windows
What are the installed .NET versions?
The request was aborted: Could not create a SSL/TLS secured channel
Issue under Windows N
Why my screen turns BLACK when I start a screen capture?
Screenshot
Why my screen capture is overly bright?
Screenshot
Windows' snipping tool stealing Print Screen key shortcut
Screenshot
Why shortcut [print screen] key does not always work?
Scaling issue
Screenshot
Upgrades
13
How many licenses do I need?
Licensing
Is payment secured?
Licensing
Can I order using a purchase order?
Licensing
What is the update policy?
Licensing
support.categories.upgrades
3
Video capture
4
Why is the screen dimmed outside of the recording area ?
Can I record a movie?
Recorded sound is garbled?
Troubleshooting
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
Troubleshooting
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