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Frequent Asked Questions

Find Software key
How to activate Screenpresso PRO?
How to deploy Screenpresso?
Built-in Editor
2
How to copy a drawing element in the editor?
What are the .presso files?
Others
Installation
6
How to deploy Screenpresso?
How to activate Screenpresso PRO?
Licensing
How to install Screenpresso?
How to uninstall Screenpresso?
How to update to the latest version of Screenpresso?
Licensing
42
How to activate Screenpresso PRO?
Installation
Can I use the Free version at the office?
How many licenses do I need?
Upgrades
Is payment secured?
Upgrades
How to transfer a license?
How to retrieve my activation key/license key?
Can I order using a Purchase Order?
Upgrades
What are the Minimum system requirements?
Others
How long does it take to get the license?
Are updates included?
Upgrade Policy
Upgrades
Others
9
What are the .presso files?
Built-in Editor
What are the Minimum system requirements?
Licensing
Which folders are used?
When does Screenpresso connect to the Internet?
Is Apple Mac OS X supported?
Memory usage?
Screenshot
4
Why my screen turns BLACK when I start a screen capture?
Troubleshooting
Can I change ‘PrintScreen’ shortcut key?
How to change default image’s definition (DPI)?
Why my screen captures are yellowish?
Troubleshooting
Troubleshooting
14
Why my screen turns BLACK when I start a screen capture?
Screenshot
Why my screen captures are yellowish?
Screenshot
Screenpresso crashes at startup, what should I do?
Screenpresso does not start with windows
What are the installed .Net versions?
Why shortcut [print screen] key does not always work?
Network issue under Windows XP?
Screenpresso interface is huge (displayed too big on the screen)
How to recover recorded video files?
Video capture
The request was aborted: Could not create a SSL/TLS secured channel
I have Windows 8 but cannot use "Direct MP4 recording"?
Video capture
I can’t convert my video?
Video capture
Recorded sound is garbled?
Video capture
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
Video capture
Upgrades
19
How many licenses do I need?
Licensing
Is payment secured?
Licensing
Can I order using a Purchase Order?
Licensing
Upgrade Policy
Licensing
Video capture
9
How to recover recorded video files?
Troubleshooting
I have Windows 8 but cannot use "Direct MP4 recording"?
Troubleshooting
I can’t convert my video?
Troubleshooting
Why is the screen dimmed outside of the recording area ?
Recorded sound is garbled?
Troubleshooting
Can I record a movie?
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
Troubleshooting
Is sound recording supported?
Why recorded videos are converted?
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