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Frequent Asked Questions

Find Software key
How to activate Screenpresso PRO?
How to deploy Screenpresso?
Built-in Editor
1
How to copy a drawing element in the editor?
Installation
9
How to activate Screenpresso PRO?
Licensing
How to deploy Screenpresso?
How to install Screenpresso?
How to update to the latest version of Screenpresso?
How to uninstall Screenpresso?
Licensing
39
Is payment secured?
Upgrades
How many licenses do I need?
Upgrades
How to transfer a license?
Can I use the free version at the office?
Can I order using a purchase order?
Upgrades
How to retrieve my activation key/license key?
How long does it take to get the license?
What is the update policy?
Upgrades
What are the minimum system requirements?
Others
How to activate Screenpresso PRO?
Installation
Others
8
Which folders are used?
When does Screenpresso connect to the Internet?
Is Apple Mac OS X supported?
Memory usage?
What are the minimum system requirements?
Licensing
Screenshot
5
Why my screen turns BLACK when I start a screen capture?
Troubleshooting
Can I change ‘PrintScreen’ shortcut key?
Scaling issue
How to change default image’s definition (DPI)?
Windows' snipping tool stealing Print Screen key shortcut
Troubleshooting
7
Screenpresso does not start with windows
Why shortcut [print screen] key does not always work?
Why my screen turns BLACK when I start a screen capture?
Screenshot
What are the installed .NET versions?
The request was aborted: Could not create a SSL/TLS secured channel
Screenpresso crashes at startup, what should I do?
Issue under Windows N
Upgrades
13
Is payment secured?
Licensing
How many licenses do I need?
Licensing
Can I order using a purchase order?
Licensing
What is the update policy?
Licensing
support.categories.upgrades
3
Video capture
4
Recorded sound is garbled?
Why is the screen dimmed outside of the recording area ?
Can I record a movie?
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
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